About

Our Mission Statement

At ShopiOSx, our mission is to revolutionize the way people shop online by providing an easy and seamless platform to purchase refurbished devices. We are dedicated to offering high-quality products that not only meet our customers' needs but also contribute to reducing electronic waste. Our goal is to lower the amount of technology that is needlessly thrown away and promote a sustainable approach to consumer electronics. We strive to create a shopping experience that is not only convenient and efficient but also environmentally conscious. At ShopiOSx, we believe in the power of refurbishing and reusing technology to help protect our planet for future generations.

Refunds & Exchanges

Refund Policy

Effective: March 11, 2024
At our company, customer satisfaction is our top priority, and we strive to provide the best shopping experience possible. Our refund policy has been designed to be fair and transparent to ensure that our customers are well-informed about their options. Please take the time to read through the following refund policy details:

Returns: We do not accept returns after 14 days from the date of purchase. If you wish to request a refund after this period, please submit a request through our contact form on our website.
Exchanges: We do accept exchanges within 21 business days of your initial purchase. Exchanges are facilitated by our warehouse team. Duplicate emails may or may not be sent for exchanges. To initiate an exchange, please contact us at sales@shopiosx.org.
Refunds Processing: Refunds are typically processed and reflected within 7-10 business days of the approval. In most cases, refunds may reflect sooner than the specified timeframe.
Partial Refunds: Partial refunds may be applied under the following circumstances: a) if your order has been delivered successfully, b) if you fail to provide sufficient proof of damage or defects, and c) if it has been more than 30 days since the purchase date.
Reporting Issues: To receive a full refund, it is essential to report all delivery issues within 72 hours of receiving your order. Providing photos of the concerns will facilitate the refund process. You can upload attachments on our contact page for this purpose.
Contact Information: For any refund or exchange inquiries, please reach out to us through our contact form on the website or email us at sales@shopiosx.org. We are here to assist you with any concerns you may have regarding your purchase.
Discretion: We reserve the right to exercise discretion in all refund and exchange matters to ensure a fair resolution for both the customer and the company.
Exceptions: In certain cases where specific products or promotions have different refund policies, the terms will be clearly stated at the time of purchase.
Policy Updates: Our refund policy may be subject to periodic updates or revisions. Please refer to the latest version available on our website for the most current information.
Thank you for shopping with us, and we appreciate your understanding and cooperation with our refund policy.

Best Quality Products

At our company, we take pride in providing a white glove service to our customers. All of our products undergo a meticulous inspection process by our dedicated team to ensure that only the highest quality refurbished items reach our customers. Say goodbye to worries about clones, defective products, and other common issues often encountered when shopping for tech products online. We are committed to delivering a seamless and worry-free experience, so you can trust that the products you receive from us meet our strict standards of quality. Trust us to provide you with top-notch products and service every step of the way.

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